This Privacy Policy describes how SN Utils B.V. ("we", "us", or "our") collects, uses, and protects your information when you use our browser extension and related services.
The SN Utils browser extension runs entirely within your browser. It does not transmit your ServiceNow data to any external server. All features operate locally using your existing ServiceNow session and permissions.
License validation differs by plan:
When you register for a license on our website, we collect the following information:
We do not collect, transmit, or store:
For license validation and service operation, we collect minimal data:
| Data | Purpose | Optional | Note |
|---|---|---|---|
| ServiceNow User sys_id | License seat tracking | No | Self-service only |
| Email address | User identification | No | Self-service only |
| Display name | User identification | No | Self-service only |
| IP address | Transport layer security | No | Self-service only (standard HTTPS) |
| Daily usage counts | Time-saved ROI calculations | Yes | |
| AI prompts | Code generation feature | Yes | |
| Code snippets | Cloud backup & sync | Yes | |
| Slash commands | Cloud backup & sync | Yes | |
| Extension settings | Cloud backup & sync | Yes |
Note: For Store App–based licensing (Business/Enterprise plans), the browser extension communicates only with the Store App on your instance. The Store App validates with our backend without transmitting user-specific data or ServiceNow instance information.
We explicitly do not collect:
SN Utils offers optional cloud backup and sync features that are disabled by default. If you choose to enable these features, the following data may be stored:
This data is encrypted in transit and at rest. You can disable cloud sync or delete your synced data at any time through the extension settings. ServiceNow instance data (records, scripts, credentials) is never included in cloud sync.
We use the collected information to:
We do not sell or share your data with third parties for marketing purposes.
All third-party providers are bound by data processing agreements compliant with applicable privacy laws.
Depending on your jurisdiction, you have the following rights:
To exercise any of these rights, contact us at privacy@snutils.com.
We implement industry-standard security measures to protect your data:
For more details on our security practices, see our Security page. For the legal terms governing use of the software, see the End User License Agreement.
Our website uses minimal cookies:
The browser extension does not use cookies or tracking pixels.
SN Utils is designed for professional use by adults in corporate environments. We do not knowingly collect information from children under 16. If you believe we have inadvertently collected such data, please contact us immediately.
SN Utils B.V. is based in the Netherlands. Our services use third-party infrastructure providers that may process data outside the EU/EEA:
These providers are compliant with GDPR and maintain appropriate safeguards for international data transfers, including Standard Contractual Clauses (SCCs) where applicable.
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice on our website. Your continued use of SN Utils after changes constitutes acceptance of the updated policy.
For privacy-related inquiries or to exercise your data rights:
SN Utils B.V.
Email: privacy@snutils.com
Data Protection Officer: dpo@snutils.com
If you are not satisfied with our response, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or your local supervisory authority.
By using SN Utils, you acknowledge that you have read and understood this Privacy Policy.