Changelog

Version 10 introduces SN Utils Pro and a redesigned day-to-day workflow centered around the new Manage page. The focus of this release is better usability, faster navigation, and deeper insight into your ServiceNow instances.

Beyond the highlights listed here, version 10 includes extensive changes under the hood — improved extension-to-page communication, modernized internal architecture, better error handling, and cross-browser hardening. This changelog covers user-facing features only.

Important Changes

• Custom slash commands are now a Pro feature. Users who already have custom slash commands can continue using and editing them (as raw JSON). Going forward, creating new custom slash commands requires a Pro or Enterprise license.
• chrome.storage.sync is no longer used. All extension data is now stored in chrome.storage.local only. Legacy sync data is migrated automatically on first run.

Major Features

• New Manage page as the central hub for settings, commands, snippets, switches, shortcuts, packs, and account context
• New Sidekick (Pro) — a floating utility panel (using Document Picture-in-Picture or a popup fallback) with six built-in tools:
• Log Viewer — stream system logs in real time while you work
• Session Inspector — see your user, roles, groups, update set, and impersonation context at a glance
• URL Doctor — view and edit the current page's URL parameters without touching the address bar
• Form Analyzer — inspect form structure, fields, related lists, and server-side policies
• Client State — explore live Next Experience client-side state for /now/ pages
• Sidekick AI — AI assistant with ServiceNow context awareness
• New GraphQL Code Search (Pro) — search script and text fields across 450+ ServiceNow tables using batched GraphQL queries, with field-level matching, word-token AND logic, a curated table index, and IndexedDB caching
• New AI Command Builder (Pro) — create and refine slash commands and snippets with streaming AI suggestions
• New Mouse Actions (Pro) — configurable middle-click quick action and Quick Ring — a long-press radial menu with up to 8 configurable slash command slots for one-gesture access to your most-used commands
• New Snippets (Pro) — double-tap Shift to search and insert snippets at the cursor, with cloud sync, pack and team snippet merging, a built-in demo set, and Monaco autocomplete for snippet variables
• New Keyboard Shortcuts (Pro) — assign any modifier+key combination to trigger a slash command directly, plus a separate custom shortcut to open the slash command popup as an alternative to the browser extension shortcut
• 14-Day Pro Trial — free trial of in-browser Pro features (Sidekick tools, mouse actions, GraphQL Code Search, and more). No account or credit card required.

Slash Commands

• Dynamic time switches: use -u5d, -c3h, -uc15m, -um1w and similar patterns to filter by updated/created time ranges without defining fixed switches
• Smarter search with scored ranking: exact match, then starts-with, then contains
• Source badges (Pack / Team / Personal / Legacy) on command hints so you know where each command comes from
• Inline results arrow now works on any command whose URL contains a query — press the arrow to preview results without leaving the palette
• Rewrote /rnd (Fill Random Fields) from scratch: supports 15+ field types including references, choices, dates, booleans, integers, decimals, emails, URLs, and currency — handles dependent fields in multi-pass order with auto-retry and XSS test mode
• Context-aware /list that works on reports, Performance Analytics dashboards, and Knowledge pages
• Sys_id instance search — paste a sys_id and SN Utils searches across all tables using GraphQL batches with REST fallback to find the record

Background Script

• Improved Background Script panel with impact summary visuals showing affected records, tables, and execution time

Sync, Backup, and Packs (Pro)

• Unified Cloud Backup and Sync experience in the Manage page
• Incremental sync engine that only downloads changed data
• Automatic daily cloud backup with device-level merge on new installs
• Background sync aligned with the 6-hour license heartbeat
• Detailed sync toasts showing what changed, with a persistent Sync Log for debugging
• Improved Pack Marketplace with lazy-loaded previews, a Worknotes snippet pack, and better install behavior

Pro Features

• Privacy Mode for optional email masking in extension UI surfaces
• Copy Personalize List URL preserves the correct column order from the personalize modal

Fixes

• Cross-browser compatibility: when a browser side panel is unavailable (Safari, Firefox, Opera, Arc), SN Utils opens settings in a popup window or tab instead
• Fixed slash command popup overflowing the screen viewport on lower positions
• Fixed Monaco compare links preventing unwanted page navigation
• Fixed InstanceTag flicker when ServiceNow's framework re-attaches elements
• Fixed Monaco Cmd+/ and Ctrl+/ keeping native code-comment action instead of opening the slash popup

Documentation

• Launched comprehensive documentation site covering all features, guides, and getting-started workflows
• New dedicated guides for Sidekick tools, slash commands, snippets, keyboard shortcuts, code search, and more
• Introduced an AI-powered docs assistant to search and answer questions directly from the documentation

Version 10 also includes many more changes under the hood that are not listed here — improved extension-to-page communication, modernized internal architecture, better error handling, cross-browser hardening, and dozens of smaller refinements across the entire extension.

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