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Productivity tools for ServiceNow.

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Changelog

Latest updates and improvements to the platform

1 Relaunch|10 Major Versions|Est. 2016

Latest Updates

Highlightseverything from v10.0 to v10.1
Copy Mode for lists (Pro) + /copycolumns

a toggle next to the personalize-list gear pauses ServiceNow's inline edit so you can grab cell values. Pick individual cells or whole columns and copy them as a grid in TSV / CSV / Pipe / Markdown, with an optional header row, a trailing sys_id column and clickable links. Community gets single-cell copy and drag-select.

GraphQL Code Search, rebuilt

honours your Code Search Groups and custom table/field overrides out of the box, a two-pane results layout with per-record field-type badges and collapsible long blobs, one-click JSON export, and AI agents in VS Code / Cursor can run the same search through Script Sync.

Field & table-name popovers

per-field-type icons with type-aware copy/query actions on every field, a table-name pill context menu, Show Table Fields with inline values and in-place editing (admin + Pro), plus inline table-hierarchy and translations previews.

Sidekick AI & live log viewer

AI chat renders markdown and survives page navigation, you can ask straight from the slash palette (/skai), and slow or failed answers show live progress with Retry / Continue. /sklog gains log-level filters, time ranges and correct same-second ordering.

Attachment Preview, redesigned

a themed, resizable multi-format viewer (images, Monaco-highlighted code, JSON, CSV, PDF, Office, audio/video, email) that works in both Classic UI and Workspace via /att, with Pro drag-&-drop upload, bulk zip/delete and duplicate detection.

June 10, 2026

AI

  • Pick your AI model in the AI Builder and Sidekick AI (Pro). A dropdown above the chat input lets you choose between Claude Sonnet 4.6, Claude Fable 5, Claude Opus 4.8, GPT-5.5 and Gemini 3.5 Flash — or leave it on Auto for the recommended default.
  • AI Builder and Sidekick AI now ground answers in the SN Utils documentation: relevant doc excerpts are pulled in automatically per request, so questions about SN Utils features get accurate answers instead of guesses.
  • AI Builder is more reliable: long pasted messages no longer fail with a generic error, slow starts show live progress ("Contacting AI…") instead of a frozen bubble, and Claude models now return cleanly structured results.

Lists and copy

  • Copy Mode now labels columns correctly when you pick non-adjacent columns — headers no longer land above the wrong values.
  • Copying a shortened list cell right after an inline edit now gives the new value instead of the pre-edit one — applies to /copycells, /copycolumn and Copy Mode.
  • Copy Mode's sys_id option now adds a - sys_id column next to each picked column instead of one trailing row sys_id — so reference fields give the referenced record's sys_id, not just the display value.

Instance Tag

  • InstanceTag clock no longer triggers a browser login prompt on processor-generated pages like snd_xplore.do or email_display.do — the timezone lookup is skipped on any page without a session token and the cached timezone is reused instead of re-queried on every page load.

snutils.com

  • Support — tapping a ticket on an iPhone or iPad now opens the ticket you tapped: the ticket list no longer sends every tap to the same wrong row on iOS Safari.
  • Support — search your tickets in one step: a search box now sits above the ticket list, so you no longer have to expand Filters and tap Apply just to search.
Latest Major Release

v10.0.0.0

April 15, 2026(2 months ago)

Version 10 introduces SN Utils Pro and a redesigned day-to-day workflow centered around the new Manage page. The focus of this release is better usability, faster navigation, and deeper insight into your ServiceNow instances.

Beyond the highlights listed here, version 10 includes extensive changes under the hood — improved extension-to-page communication, modernized internal architecture, better error handling, and cross-browser hardening. This changelog covers user-facing features only.

Important Changes

  • Custom slash commands are now a Pro feature. Users who already have custom slash commands can continue using and editing them (as raw JSON). Going forward, creating new custom slash commands requires a Pro or Enterprise license.
  • chrome.storage.sync is no longer used. All extension data is now stored in chrome.storage.local only. Legacy sync data is migrated automatically on first run.

Major Features

  • New Manage page as the central hub for settings, commands, snippets, switches, shortcuts, packs, and account context
  • New Sidekick (Pro) — a floating utility panel (using Document Picture-in-Picture or a popup fallback) with six built-in tools:
  • Log Viewer — stream system logs in real time while you work
  • Session Inspector — see your user, roles, groups, update set, and impersonation context at a glance
  • URL Doctor — view and edit the current page's URL parameters without touching the address bar
  • Form Analyzer — inspect form structure, fields, related lists, and server-side policies
  • Client State — explore live Next Experience client-side state for /now/ pages
  • Sidekick AI — AI assistant with ServiceNow context awareness
  • New GraphQL Code Search (Pro) — search script and text fields across 450+ ServiceNow tables using batched GraphQL queries, with field-level matching, word-token AND logic, a curated table index, and IndexedDB caching
  • New AI Command Builder (Pro) — create and refine slash commands and snippets with streaming AI suggestions
  • New Mouse Actions (Pro) — configurable middle-click quick action and Quick Ring — a long-press radial menu with up to 8 configurable slash command slots for one-gesture access to your most-used commands
  • New Snippets (Pro) — double-tap Shift to search and insert snippets at the cursor, with cloud sync, pack and team snippet merging, a built-in demo set, and Monaco autocomplete for snippet variables
  • New Keyboard Shortcuts (Pro) — assign any modifier+key combination to trigger a slash command directly, plus a separate custom shortcut to open the slash command popup as an alternative to the browser extension shortcut
  • 14-Day Pro Trial — free trial of in-browser Pro features (Sidekick tools, mouse actions, GraphQL Code Search, and more). No account or credit card required.

Slash Commands

  • Dynamic time switches: use -u5d, -c3h, -uc15m, -um1w and similar patterns to filter by updated/created time ranges without defining fixed switches
  • Smarter search with scored ranking: exact match, then starts-with, then contains
  • Source badges (Pack / Team / Personal / Legacy) on command hints so you know where each command comes from
  • Inline results arrow now works on any command whose URL contains a query — press the arrow to preview results without leaving the palette
  • Rewrote /rnd (Fill Random Fields) from scratch: supports 15+ field types including references, choices, dates, booleans, integers, decimals, emails, URLs, and currency — handles dependent fields in multi-pass order with auto-retry and XSS test mode
  • Context-aware /list that works on reports, Performance Analytics dashboards, and Knowledge pages
  • Sys_id instance search — paste a sys_id and SN Utils searches across all tables using GraphQL batches with REST fallback to find the record

Background Script

  • Improved Background Script panel with impact summary visuals showing affected records, tables, and execution time

Sync, Backup, and Packs (Pro)

  • Unified Cloud Backup and Sync experience in the Manage page
  • Incremental sync engine that only downloads changed data
  • Automatic daily cloud backup with device-level merge on new installs
  • Background sync aligned with the 6-hour license heartbeat
  • Detailed sync toasts showing what changed, with a persistent Sync Log for debugging
  • Improved Pack Marketplace with lazy-loaded previews, a Worknotes snippet pack, and better install behavior

Pro Features

  • Privacy Mode for optional email masking in extension UI surfaces
  • Copy Personalize List URL preserves the correct column order from the personalize modal

Fixes

  • Cross-browser compatibility: when a browser side panel is unavailable (Safari, Firefox, Opera, Arc), SN Utils opens settings in a popup window or tab instead
  • Fixed slash command popup overflowing the screen viewport on lower positions
  • Fixed Monaco compare links preventing unwanted page navigation
  • Fixed InstanceTag flicker when ServiceNow's framework re-attaches elements
  • Fixed Monaco Cmd+/ and Ctrl+/ keeping native code-comment action instead of opening the slash popup

Documentation

  • Launched comprehensive documentation site covering all features, guides, and getting-started workflows
  • New dedicated guides for Sidekick tools, slash commands, snippets, keyboard shortcuts, code search, and more
  • Introduced an AI-powered docs assistant to search and answer questions directly from the documentation
Version 10 also includes many more changes under the hood that are not listed here — improved extension-to-page communication, modernized internal architecture, better error handling, cross-browser hardening, and dozens of smaller refinements across the entire extension.

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Previous Releases

View the full changelog on GitHub