This Privacy & Data Processing Agreement describes how SN Utils B.V. ("we", "us", or "our") collects, uses, and protects your personal data when you use the SN Utils browser extension and related services. This agreement applies to both individual users and businesses.
Core extension tools run within your browser using your existing ServiceNow session and permissions. Licensing, cloud sync, AI, and other connected services also communicate with SN Utils systems as described below.
Local processing does not mean that information you submit to a connected feature remains only on your device:
The data that we process (and which might include your personal data) is processed only to the limited extent and purposes described in Section 2.
Our personal data processing is limited to what is strictly necessary for operating the service. Specifically:
Personal Data required for processing payments, which are processed by Stripe. Depending on your region and the nature of your transaction, Stripe may act as merchant of record (under its Link payment brand). In those cases your payment data is processed by Stripe in that capacity. Please refer to Stripe's Privacy Policy for additional details.
Personal Data required to perform license checks (at most once per day), and specifically:
| Data | Purpose |
|---|---|
| Email address | User identification and license verification |
| IP address | Transport security, rate limiting, abuse prevention, and standard server-side request logging |
Personal Data required to offering optional features (and exclusively to the extent that you actively choose to enable optional features) and specifically:
| Data | Feature | Purpose |
|---|---|---|
| AI prompts | AI code generation | Transmitted to AI sub-processor for code generation |
| Code snippets | Cloud sync* | Backup and cross-instance reuse |
| Slash commands | Cloud sync* | Backup and cross-instance reuse |
| Extension settings | Cloud sync* | Preference sync |
| Daily usage counts | Usage analytics | Aggregate ROI calculations |
*Optional cloud sync data is encrypted in transit and at rest. You can disable any optional feature or delete associated data at any time through the extension settings.
The 14-day Pro Trial requires only your email address. No account or password is created. We process:
| Data | Purpose |
|---|---|
| Email address | Trial activation, confirmation code delivery, and expiration reminders |
| IP address | Rate limiting and abuse prevention (standard HTTPS) |
Trial data is stored for the duration of the trial plus a reasonable retention period to enforce the one-trial-per-email limit. Core trial tools run in your browser. If a connected feature is available during your trial, its data handling is described in the corresponding feature section below.
Enterprise is a planned future offering and is not yet available. It is intended to be deployed as a ServiceNow Store App, with license data held on your own ServiceNow instance. The Store App would communicate with SN Utils servers for validation without transmitting any user-level personal data or instance information. This section will be updated with the final data processing description before Enterprise becomes available.
We process additional data only to the extent that you actively choose to enable optional features, and only for the purpose of providing them:
| Data | Feature | Purpose |
|---|---|---|
| AI prompts | AI code generation | Transmitted to AI sub-processor for code generation |
| Code snippets | Cloud sync* | Backup and cross-instance reuse |
| Slash commands | Cloud sync* | Backup and cross-instance reuse |
| Extension settings | Cloud sync* | Preference sync |
| Daily usage counts | Usage analytics | Aggregate ROI calculations |
*Optional cloud sync data is encrypted in transit and at rest. You can disable any optional feature or delete associated data at any time through the extension settings.
The Chrome Web Store asks publishers to disclose broad categories of user data their extension may collect, process, or access. The processing performed by SN Utils is described in detail in Section 2; this section explains how those data flows map to the categories on the Web Store listing.
Email address — used for trial activation, Pro license verification, support, and sign-in to SN Utils services.
IP address — processed as part of normal access to SN Utils services, including transport security, rate limiting, abuse prevention, and standard server-side request logging.
SN Utils does not collect GPS location or precise physical location.
For Pro users, SN Utils may process daily aggregate counts of which SN Utils features are used, for example how often “Technical Names” was triggered.
SN Utils does not collect individual clicks, keystrokes, mouse movement, scroll behavior, full page URLs, or per-action timestamps.
Enterprise Store App usage data stays on your ServiceNow instance and is not transmitted to SN Utils.
When you enable cloud sync, SN Utils may transmit content you have authored inside the extension so you can back it up and reuse it across devices and instances. This may include:
Cloud sync is optional and can be disabled from the extension settings. Synced data can also be deleted from the extension settings.
When you use optional AI features, the prompt you submit may be transmitted to the configured AI sub-processor (see Section 4) for code generation. A prompt may include ServiceNow code or text that you selected or entered.
SN Utils does not use AI prompts for advertising.
AI operational logs can retain up to 2,000 characters of a prompt, 5,000 characters of a response, and 1,000 characters of an error message, together with request metadata and available user identifiers. Documentation Q&A separately logs the latest question, capped at 32,768 characters. Closing the chat does not delete these records. See AI Integration & Data Handling for details and retention considerations.
For its core functionality, SN Utils processes ServiceNow page content locally in your browser. This includes features such as technical names, form and list enhancements, script editing, attachment previews, slash commands, and productivity shortcuts.
ServiceNow page content processed locally is not transmitted to SN Utils services unless you explicitly use an optional connected feature, such as cloud sync or AI-assisted functionality.
The extension does not automatically collect health records, payment card details, third-party authentication credentials, personal email or SMS, or general web browsing history for AI use. Information you enter into AI prompts, synced resources, or support submissions is processed as described above and can include sensitive information. Do not submit secrets or information you are not authorized to share.
Payments are processed by Stripe on snutils.com. SN Utils does not receive or store full payment card details.
| Chrome Web Store category | What it maps to in SN Utils |
|---|---|
| Personally identifiable information | Email address |
| Location | IP address for transport security, rate limiting, abuse prevention, and request logging |
| User activity | Daily aggregate feature-use counts for Pro users |
| Website content | ServiceNow page content processed locally for extension functionality; user-authored snippets and slash commands when cloud sync is enabled; selected or entered text/code when optional AI features are used; ServiceNow instance hostname for per-instance settings |
| Health information | Not collected |
| Financial and payment information | Not collected by the extension; payments are handled by Stripe |
| Authentication information | Not collected |
| Personal communications | Not collected |
| Web history | Not collected |
“Website content” is Chrome's broad category for content from websites or user-generated text handled by an extension. In SN Utils, this includes ServiceNow page content processed locally to provide the extension's functionality, and content you explicitly choose to sync or submit through optional connected features. It does not mean that SN Utils collects your general browsing history.
We use the following third-party sub-processors in connection with the Service:
| Provider | Role / Data Processed |
|---|---|
| Supabase | Database and authentication — License and account data |
| Vercel | Website hosting |
| Stripe | Payment processing — Payment, billing, and transaction data. For certain international transactions, Stripe acts as merchant of record (operating as Link). |
| OpenAI / Anthropic / Google | AI code generation — AI prompts (optional feature only) |
| Resend | Transactional email delivery — Email address |
| Website analytics | |
| Google / Microsoft / Mozilla / Apple | Web extension marketplaces |
We may engage new sub-processors from time to time as the Service evolves. Where we intend to add a new sub-processor, we will provide reasonable advance notice by email or through a notice on our website. If you have a legitimate objection to the new sub-processor on data protection grounds, you may raise it by contacting support@snutils.com within 14 days of the notice. We will work with you in good faith to address any reasonable concern. If no resolution can be reached, you may terminate your subscription in accordance with the Service Terms, and we will issue a pro-rata refund for any unused prepaid period.
All our sub-processors are bound by data processing agreements compliant with applicable privacy laws. Where data is transferred outside the EU/EEA, appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) where required under GDPR.
5.1 Security Measures. To the extent we process your data on our systems, we commit to securing them by implementing technical and organisational measures consistent with applicable industry standards, including but not limited to:
For more information on our security setup, please see our Security page.
5.2 Personal Data Breaches. Should we be impacted by a data breach affecting your personal data, we will notify you without undue delay.
5.3 Security Inquiries. Security inquiries and vulnerability reports can be directed to security@snutils.com.
The rights available to individuals in connection with personal data processed through the Service depend on the nature of the relationship between us.
If you are accepting the Terms and using the Service as an individual, we act as the data controller in respect of your personal data. You may exercise your rights under applicable law (including, for EU/EEA residents, the rights of access, rectification, erasure, portability, objection, and restriction under the GDPR) directly against us by contacting support@snutils.com.
You may also lodge complaints with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or your local supervisory authority.
If you are accepting the Terms on behalf of a legal entity, that legal entity is the data controller in respect of the personal data of its employees, as uploaded on the Service. We will then act as a data processor on the data controller's behalf.
Individual users should direct any requests to exercise their data subject rights to the entity that holds the subscription. We will support data controllers in responding to data subject requests, including by providing access to relevant data, assisting with erasure or portability requests, and implementing restrictions on processing, within a reasonable timeframe and to the extent technically feasible.
If you are an EU/EEA resident, your rights include:
If you are a California resident, your rights include:
SN Utils B.V. is based in the Netherlands. Some of our sub-processors may process data outside the EU/EEA depending on their infrastructure and the configuration used at the time of processing. Where data is transferred outside the EU/EEA, appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) where required under GDPR.
SN Utils is designed for professional use by adults in corporate environments. We do not knowingly collect information from children under 16.
We may update this Privacy & Data Processing Agreement from time to time. We will notify you of material changes by email or through a notice on our website and by updating the "Last Updated" date. Your continued use of the Service after changes take effect constitutes acceptance of the updated agreement.
A downloadable copy of each version is archived below.
For privacy-related inquiries, data subject requests, or to report a concern:
SN Utils B.V.
Email: support@snutils.com
Security: security@snutils.com
If you are not satisfied with our response, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or your local supervisory authority.
By using SN Utils, you acknowledge that you have read and understood this Privacy & Data Processing Agreement.