At SN Utils B.V., we stand behind our product. This Refund Policy explains when and how you can request a refund or cancel your subscription.
Full Refund Within 14 Days
You may request a full refund within 14 days of your purchase — no questions asked. This applies to all Pro and Team subscriptions purchased through our website.
To request a refund, contact support@snutils.com with your order details.
How to cancel: You can cancel your subscription at any time through your account settings or by contacting our support team.
What happens when you cancel:
Enterprise licenses are purchased through the ServiceNow Store. Billing, payments, and refunds for Enterprise are handled entirely by ServiceNow according to their policies and your organization's procurement agreements.
We do not process payments or issue refunds for Enterprise licenses — please contact ServiceNow or your ServiceNow account representative for billing inquiries.
To request a refund:
Processing time: We aim to process refund requests within 3-5 business days. Once approved, the refund will be issued to your original payment method. Depending on your bank or payment provider, it may take an additional 5-10 business days to appear in your account.
Payments are processed by Stripe, our merchant of record. Stripe handles all payment processing, invoicing, and refunds on our behalf.
When you request a refund, we coordinate with Stripe to process it. Refunds appear on your statement as coming from Stripe.
If you have questions about this Refund Policy or need assistance:
SN Utils B.V.
Email: support@snutils.com
This Refund Policy is part of our Terms of Service. By making a purchase, you acknowledge that you have read and understood this policy.