Sign Up

AI Assistant

Use the AI Command Builder to create and refine slash commands and code snippets with context-aware suggestions.

The AI Assistant helps you create slash commands and code snippets using natural language. Describe what you need, and it generates a complete, ready-to-save result — including the right fields, variables, URL structure, or code.

How It Works

Open the AI side panel from the Manage page (available on both the Commands and Snippets tabs). Type a plain-language description of what you want to build:

  • "Create a command that searches incidents by short description and assignment group"
  • "Write a GlideAggregate snippet that counts open incidents by category"
  • "Make a command that opens the UI Builder page for a given experience"

The AI analyzes your request with context from your ServiceNow environment and generates a complete command or snippet. Review the result, adjust if needed, and save it directly.

Creating Commands with AI

When building a slash command, the AI generates:

  • Command name — A short, descriptive name (max 5 characters)
  • URL — With the right table, query parameters, and variables
  • Hint — A description shown when browsing commands
  • Fields — The fields to display in inline results
  • Overwrite URL — If the command should open a different page than the list

You can refine the result by providing follow-up instructions, like "add a scope switch" or "include the assignment group in the fields".

Creating Snippets with AI

When building a code snippet, the AI generates:

  • Name — A descriptive name for search
  • Prefix — A shorthand trigger for quick access
  • Category — Script, Client, Server, or Other
  • Context — Where the snippet should appear
  • Code — Working code with descriptive placeholders

The generated code follows ServiceNow best practices and uses the appropriate API for your chosen context (client-side or server-side).

Tips

  • Be specific — The more detail you provide, the better the result. Mention table names, field names, and the behavior you expect.
  • Iterate — Use follow-up messages to refine the generated result without starting over.
  • Review before saving — Always check the generated code or URL to make sure it matches your intent.