AI Assistant

The AI Assistant helps you create slash commands and code snippets using natural language. Describe what you need, and it generates a complete, ready-to-save result — including the right fields, variables, URL structure, or code.

How It Works

Open the AI side panel from the Manage page (available on both the Commands and Snippets tabs). Type a plain-language description of what you want to build:

• "Create a command that searches incidents by short description and assignment group"
• "Write a GlideAggregate snippet that counts open incidents by category"
• "Make a command that opens the UI Builder page for a given experience"

The AI analyzes your request with context from your ServiceNow environment and generates a complete command or snippet. Review the result, adjust if needed, and save it directly.

Creating Commands with AI

When building a slash command, the AI generates:

• Command name — A short, descriptive name (max 5 characters)
• URL — With the right table, query parameters, and variables
• Hint — A description shown when browsing commands
• Fields — The fields to display in inline results
• Overwrite URL — If the command should open a different page than the list

You can refine the result by providing follow-up instructions, like "add a scope switch" or "include the assignment group in the fields".

Creating Snippets with AI

When building a code snippet, the AI generates:

• Name — A descriptive name for search
• Prefix — A shorthand trigger for quick access
• Category — Script, Client, Server, or Other
• Context — Where the snippet should appear
• Code — Working code with descriptive placeholders

The generated code follows ServiceNow best practices and uses the appropriate API for your chosen context (client-side or server-side).

Tips

• Be specific — The more detail you provide, the better the result. Mention table names, field names, and the behavior you expect.
• Iterate — Use follow-up messages to refine the generated result without starting over.
• Review before saving — Always check the generated code or URL to make sure it matches your intent.

Related

• Custom Commands — Create commands manually
• Creating Snippets — Create snippets manually
• Variables & Helper Methods — URL variables for commands