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AI Assistant

Use the AI Command Builder to create and refine slash commands and code snippets with context-aware suggestions.

The AI Assistant helps you create slash commands and code snippets using natural language. Describe what you need, and it generates a complete, ready-to-save result — including the right fields, variables, URL structure, or code.

How It Works

AI Assistant

Open the AI side panel from the Manage page (available on both the Commands and Snippets tabs). Type a plain-language description of what you want to build:

  • "Create a command that searches incidents by short description and assignment group"
  • "Write a GlideAggregate snippet that counts open incidents by category"
  • "Make a command that opens the UI Builder page for a given experience"

The AI analyzes your request with context from your ServiceNow environment and generates a complete command or snippet. Review the result, adjust if needed, and save it directly.

Creating Commands with AI

When building a slash command, the AI generates:

  • Command name — A short, descriptive name (max 5 characters)
  • URL — With the right table, query parameters, and variables
  • Hint — A description shown when browsing commands
  • Fields — The fields to display in inline results
  • Overwrite URL — If the command should open a different page than the list

You can refine the result by providing follow-up instructions, like "add a scope switch" or "include the assignment group in the fields".

Creating Snippets with AI

When building a code snippet, the AI generates:

  • Name — A descriptive name for search
  • Prefix — A shorthand trigger for quick access
  • Category — Script, Client, Server, or Other
  • Context — Where the snippet should appear
  • Code — Working code with descriptive placeholders

The generated code follows ServiceNow best practices and uses the appropriate API for your chosen context (client-side or server-side).

Tips

  • Be specific — The more detail you provide, the better the result. Mention table names, field names, and the behavior you expect.
  • Iterate — Use follow-up messages to refine the generated result without starting over.
  • Review before saving — Always check the generated code or URL to make sure it matches your intent.