Backup & Sync

Cloud backup is a Pro feature that automatically saves your extension data to the cloud, letting you restore it on any device.

What Gets Backed Up

Backup Types

You can create different types of backups depending on your needs:

• Full Backup — Everything: settings, scripts, snippets, and configs
• Settings Only — Just your preferences and UI customizations
• Scripts Only — Your custom automation scripts
• Snippets Only — Your saved code templates

Creating a Backup

From the Extension

1. Open the SN Utils extension popup
2. Click Backup in the menu
3. Choose a backup type (or "Full" for everything)
4. Give your backup a name (optional)
5. Click Create Backup

Automatic Backups

SN Utils automatically creates backups:

• When you first connect a new device
• Before major settings changes
• Periodically (if enabled in settings)

Restoring from Backup

On a New Device

1. Install the extension and activate it with your license
2. Click Restore in the extension popup
3. Select the backup you want to restore
4. Click Restore Backup

Your settings will be applied immediately. Refresh any open ServiceNow pages to see the changes.

On Your Current Device

Use restore to roll back to a previous configuration:

1. Open the extension popup
2. Click Restore
3. Browse your backup history
4. Select the backup to restore

Managing Backups

View All Backups

From the extension popup:

1. Click Backup → View All
2. See a list of all your backups with:
   • Backup name
   • Type (full, settings, scripts, snippets)
   • Size
   • Date created

Delete Old Backups

To free up space:

1. Go to your backup list
2. Click the trash icon on backups you no longer need
3. Confirm deletion

Storage Limits

Your Pro subscription includes:

Most users never hit these limits. A typical full backup is only 2-10 KB.

Sync Across Devices

Backups enable seamless device switching:

1. Work Computer — Make changes, they're backed up
2. Home Computer — Restore latest backup, same setup
3. New Laptop — Activate extension, restore backup, ready to go

Best Practices

Regular Backups

• Create a backup before making major changes
• Name backups descriptively: "Before dark theme switch"
• Keep 2-3 recent full backups

Organizing Backups

• Use the backup name field to identify versions
• Delete old backups you won't need
• Use type-specific backups for partial restores

Troubleshooting

Backup Failed

If backup creation fails:

1. Check your internet connection
2. Verify your license is active
3. Check if you've hit storage limits
4. Try a smaller backup (e.g., settings only)

Restore Not Working

If settings don't apply after restore:

1. Refresh all open ServiceNow pages
2. Check the extension popup for errors
3. Try restoring again
4. Contact support if issues persist

"Storage Quota Exceeded"

You've hit the 50 MB total limit:

1. Go to your backup list
2. Delete old or unnecessary backups
3. Try creating your backup again

Privacy & Security

• Encrypted storage — Backups are stored securely in the cloud
• Your data only — Only you can access your backups
• No sensitive data — Backups contain settings, not passwords or tokens
• Delete anytime — Remove any backup permanently