Usage Data
Understand exactly how the Usage Data setting works, including the three modes, local storage behavior, and opt-out choices.
This page explains how SN Utils handles usage analytics data and how you control collection and sharing through the Usage Data dropdown.
Usage Data Modes
The Usage Data dropdown is available in both the Usage Dashboard and the Manage page Settings tab. It has three modes:
Collect & Share (default)
- Usage events are collected and stored in local extension storage.
- Pro and Enterprise plans sync usage data to their configured destination (snutils.com or ServiceNow Store App).
- Free users see a hint: Sharing is a Pro feature — usage is still collected locally, but sync requires a Pro or Enterprise license.
Collect Only
- Usage events are collected and stored locally.
- No data is sent to remote services, regardless of license tier.
- Your dashboard continues to display local usage history.
Off
- No new usage events are collected or stored.
- No data is sent to remote services.
- When switching to Off, a confirmation modal lets you choose what to do with existing local data.
Turning Usage Data Off: Confirmation Modal
When you switch to Off, SN Utils shows a confirmation modal with two choices:
- Keep existing local data Stops new collection, but keeps your current dashboard history intact.
- Delete existing local data now Stops new collection and immediately removes all stored usage data from local extension storage.
Local Storage Keys Used for Usage Data
Usage data is stored in chrome.storage.local using these keys:
usage_stats_today— today's aggregated usage countsusage_stats_history— historical daily usage countsusage_data_*— per-instance detailed keys (Enterprise)
If you choose Delete existing local data now, these keys are removed.
Re-enabling Collection
You can switch back to Collect Only or Collect & Share at any time:
- Collection of new usage events resumes immediately.
- Sync behavior follows your active license tier and selected mode.
- Previously deleted data is not restored automatically.
Privacy Controls Overview
SN Utils gives Pro and Enterprise users three independent privacy controls, all accessible from the extension settings:
| Control | What it governs | Default | Location |
|---|---|---|---|
| Sync Resources | Snippets, commands, and switches cloud sync | ON | Settings > Backup & Sync |
| Usage Data | Usage statistics collection and sharing | Collect & Share | Settings > Usage Data (or Usage Dashboard) |
| Auto-Backup | Daily settings snapshots to the cloud | ON | Settings > Backup & Sync |
To run fully local, disable all three. Only license validation (checking your Pro/Enterprise key) remains.