Usage Data

This page explains how SN Utils handles usage analytics data and how you control collection and sharing through the Usage Data dropdown.

Usage Data Modes

The Usage Data dropdown is available in both the Usage Dashboard and the Manage page Settings tab. It has three modes:

Collect & Share (default)

• Usage events are collected and stored in local extension storage.
• Pro and Enterprise plans sync usage data to their configured destination (snutils.com or ServiceNow Store App).
• Community users see a hint: Sharing is a Pro feature — usage is still collected locally, but sync requires a Pro or Enterprise license.

Collect Only

• Usage events are collected and stored locally.
• No data is sent to remote services, regardless of license tier.
• Your dashboard continues to display local usage history.

Off

• No new usage events are collected or stored.
• No data is sent to remote services.
• When switching to Off, a confirmation modal lets you choose what to do with existing local data.

Turning Usage Data Off: Confirmation Modal

When you switch to Off, SN Utils shows a confirmation modal with two choices:

1. Keep existing local data Stops new collection, but keeps your current dashboard history intact.
2. Delete existing local data now Stops new collection and immediately removes all stored usage data from local extension storage.

Local Storage Keys Used for Usage Data

Usage data is stored in chrome.storage.local using these keys:

• usage_stats_today — today's aggregated usage counts
• usage_stats_history — historical daily usage counts
• usage_data_* — per-instance detailed keys (Enterprise)

If you choose Delete existing local data now, these keys are removed.

Re-enabling Collection

You can switch back to Collect Only or Collect & Share at any time:

• Collection of new usage events resumes immediately.
• Sync behavior follows your active license tier and selected mode.
• Previously deleted data is not restored automatically.

Privacy Controls Overview

SN Utils gives Pro and Enterprise users three independent privacy controls, all accessible from the extension settings:

To run fully local, disable all three. Only license validation (checking your Pro/Enterprise key) remains.

Related

• Basic Settings
• Extension Connection