If SN Utils features don't appear after installation:
Check the URL — Make sure you're on a ServiceNow instance (ends with .service-now.com or your custom domain for OnPrem)
Reload the page — Some features require a page refresh after installation
Check extension permissions — Open your browser's extension settings and verify SN Utils has access to the current site
Disable conflicting extensions — Other ServiceNow extensions can sometimes conflict
Features Missing After Update
If features disappeared after a browser or extension update:
Check the changelog — Some features may have moved or been renamed
Clear extension cache — On the Manage page, go to Settings > Advanced and use the reset option
Re-enable settings — Some settings may reset to defaults after major updates
Cloud Sync Not Working
If your data isn't syncing across devices:
Check your connection — Open the popup and verify you see a green connected status
Force a sync — Click the sync button on the Manage page
Check your subscription — Cloud sync requires an active Pro subscription
Different accounts — Make sure you're signed into the same SN Utils account on both devices
Sidekick Won't Open
Sidekick requires the Document Picture-in-Picture API:
Check your browser — Chrome or Edge version 116 or later is required
Check pop-up blockers — Some ad blockers or pop-up blockers can prevent the PiP window
Try another tab — Close all Sidekick windows and try opening from a fresh tab
Slash Commands Not Responding
If the slash command bar doesn't open when you type /:
Check the location — Slash commands open from the ServiceNow filter navigator
Check for focus — Click on the filter navigator first, then type /
Check settings — Make sure slash commands are enabled on the Manage page (Settings tab)
Browser Asks for a Username and Password When Opening the Popup
If your instance sits behind HTTP basic authentication and the browser shows its native login dialog when you open the SN Utils popup, this is a known issue we are still investigating. A full browser restart has helped some users as a workaround.