What's New in Version 10
Version 10 introduces SN Utils Pro, the Manage page, Sidekick tools, AI Command Builder, cloud sync, and more.
Last updated: February 2, 2026
Version 10 is the biggest SN Utils release to date. It introduces a Pro tier, a redesigned configuration experience, and a suite of new tools for professional ServiceNow work.
The Manage Page
Settings, commands, snippets, and switches now live in a dedicated Manage page instead of the popup. Open it with the gear icon in the popup header or via the /manage slash command.
The Manage page is organized into clear tabs: Settings, Instances, Commands, Switches, Shortcuts, Snippets, and Team. Everything is easier to find and faster to configure.
Learn more about the Manage page →
SN Utils Pro
Version 10 introduces a Pro tier for professional use. Pro adds advanced productivity features, cloud sync, and team collaboration on top of the existing Community feature set.
Key Pro features:
- Sidekick — A floating debugging suite with seven tools
- Code Snippets — A searchable library of reusable code templates
- AI Command Builder — Create commands and snippets with context-aware AI suggestions
- Cloud Backup & Sync — Sync settings across devices and browsers
- Custom Shortcuts — Configure keyboard shortcuts for frequently used actions
- Team Space — Share commands and snippets with your team
- Content Packs — Install curated command and snippet packs from the marketplace
Sidekick
Sidekick is a floating Picture-in-Picture debugging suite that stays visible alongside your ServiceNow instance. Version 10 ships with six tools:
| Tool | What It Does |
|---|---|
| Log Viewer | Real-time system log monitoring |
| Client State | Next Experience state inspection |
| Session Inspector | User, roles, and session details |
| URL Doctor | URL parameter management |
| UIB Page State | UI Builder page state editing |
| Form Analyzer | Analyze form entities, fields, scratchpad, and monitor field changes in real-time |
Open Sidekick with /sk or the Sidekick button on any ServiceNow page.
AI Command Builder
The AI Command Builder (Pro) lets you create and refine slash commands and code snippets using natural language. Describe what you need and the AI generates a complete, ready-to-save result with the right fields, variables, and code.
Cloud Backup & Sync
Pro users get a unified cloud backup and sync experience:
- Incremental sync — Only changed data is downloaded, making syncs fast and lightweight
- Background sync — Automatic sync aligned with the license heartbeat
- Sync log — Detailed toast notifications showing what changed, plus a persistent log in
debug.html
Three independent privacy controls let you decide what gets synced:
- Sync Resources — Sync commands, snippets, and switches across devices
- Auto-Backup — Daily cloud backup of extension settings
- Usage Data — Control analytics collection and sharing
Disable all three to run fully local (apart from license validation).
Slash Command Improvements
- Switches now work in UI16 — Previously limited to the Next Experience
- Extended time units — More granular time-based switches
- Enforced short command names — Max 5 characters, lowercase for consistency
- Preserved search filter — Your filter persists after saving or selecting commands
- Improved URL prefill — Better detection when creating commands from open tabs
Slash Commands documentation →
Custom Commands and Switches
Custom commands are now created through the Commands tab on the Manage page, using a form-based editor with a "New Custom" button. You can start blank or prefill from your open ServiceNow tabs. The legacy JSON editor is still available under Settings > Advanced for bulk editing.
Custom switches have their own dedicated Switches tab on the Manage page.
Custom Commands documentation →
Migration Notes
If you're upgrading from an earlier version:
- Settings have moved — The popup no longer has a settings tab. Use the Manage page instead (gear icon or
/manage). - Data migrates automatically — Your commands, switches, and settings are preserved during the upgrade. No manual migration needed.
- Popup is still there — Quick-access tools like Update Sets, Nodes, Tables, and Users remain in the popup.
Related
- Quick Start — Get up and running in 5 minutes
- Community vs Pro — Compare all features
- Extension Guide — Deep dive into every feature
- Manage Page — Central configuration hub