SN Utils Does Not Run
Fix the 'SN Utils does not run on the current page' message by switching to the OnPrem version.
If you see this message:
SN Utils does not run on the current page!
you are using the standard SN Utils extension on a domain outside *.service-now.com. The fix is to switch to SN Utils OnPrem.
If you want to quickly verify which version matches your browser and domain setup, use the install page.
Why This Happens
The standard extension only runs on *.service-now.com domains. If your instance uses a custom domain (for example sn.acme.com), a local IP address, or localhost, the standard version won't activate.
Fix: Switch to SN Utils OnPrem
We recommend uninstalling the standard version and replacing it with OnPrem. Running both at the same time can cause conflicts and unexpected behavior.
- Uninstall the standard SN Utils extension from your browser
- Install SN Utils OnPrem from the install page:
- Reload your ServiceNow instance — the extension should now load correctly
The OnPrem version works on all domains, including *.service-now.com, so you don't lose anything by switching.
Browser Availability
| Browser | OnPrem Available |
|---|---|
| Chrome / Chromium | Yes |
| Firefox | Yes |
| Edge | Yes |
| Safari | No |
Safari does not have an OnPrem version. For custom domain instances, use Chrome, Edge, or Firefox instead.
Need a direct download path for your browser? Open the install page and choose the recommended extension variant.
Still Not Working?
If you still have issues after switching to OnPrem:
- Make sure you fully removed the standard version (not just disabled)
- Restart your browser after installing OnPrem
- Check that OnPrem is enabled for your instance URL in the browser's extension settings
If problems persist, reach out through the support channels on the website.