Favicon Badge & InstanceTag

When working with multiple ServiceNow instances, it's easy to lose track of which instance you're on. Favicon Badge and InstanceTag help you visually identify instances at a glance.

Both features are configured through Manage Instance Tag and Favicon settings. Depending on browser support, these settings open in a side panel, a separate popup window, or a new tab if the popup cannot be opened.

Opening the Settings

There are two ways to open these settings on a specific instance:

1. Gear icon on the InstanceTag — Click the ⚙ icon on the InstanceTag to open the settings.
2. Context menu — Right-click anywhere on a ServiceNow page and select SN Utils → Manage Instance Tag and Favicon from the context menu.

On browsers with working side panel support, SN Utils opens a side panel. On browsers where side panels are unavailable or unreliable, SN Utils opens the same settings in a separate window instead, or in a new tab if the popup cannot be opened. In Firefox, the context menu remains the most reliable way to open this view.

Favicon Overlay

Configure a favicon badge in the settings view. This overlay applies to all tabs of a specific instance.

Configuration options:

• Background color
• Text (maximum 3 characters) — without text, the badge is not visible. To hide the default SN text that appears when the field is empty, type a single space into the textbox.
• Badge size slider
• Font size slider

The badge uses the tinycon.js library and has some limitations.

InstanceTag

InstanceTag is a draggable tag that helps identify the current instance.

Enable via the Enable Tag toggle in the settings view.

Features:

• Auto-shows on any instance you visit (when enabled)
• Picks a default color based on instance name
• Label defaults to instance name
• Draggable along left, bottom, or right edge

Controls:

• ⋮ — Drag handle to reposition
• ⚙ — Opens the settings view (side panel, popup window, or fallback tab, depending on browser support). SHIFT-click hides the tag on the current instance
• ▸ — Configurable button that runs a slash command (defaults to /tn for click, /vd for SHIFT-click)

Customization:

• Double-click the label to run a configurable command (default: /pop)
• Change text, font size, color in the settings view

To re-enable a hidden tag, use the settings toggle or slash command /itt.

Managing All Instances from One Place

You can also view all your instances from Manage Settings → Instances (/manage.html#instances). With Pro, you can configure Favicon Badge and InstanceTag for all your instances in one place directly from this page — no need to visit each individual instance and open the per-instance settings view first. Without Pro, the Instances tab provides a read-only overview of your instances.