Settings & Manage Page
Configure SN Utils through the Manage page — the central hub for settings, commands, snippets, and more.
Last updated: January 24, 2026
Last updated: January 24, 2026
Before diving into the features, there are a few important things to set up.
If you've just installed SN Utils, be sure to reload the page. SN Utils can only work its magic when it knows the current page context.
The Manage page is the central hub for configuring SN Utils. Open it by clicking the gear icon in the popup header, or via the /manage slash command.

The Manage page is organized into the following sections:
The default tab. Configure core extension behavior:
Important: Do not enable "Don't add UI elements" — many enhancements won't appear if this is enabled.
Sub-tabs:
Manage your ServiceNow instances. View connected instances, configure per-instance settings, and control where the extension is active.

View, create, and manage your slash commands. Includes a Marketplace sub-tab for installing curated Content Packs. See Custom Commands and Getting Started with Slash Commands.
Manage command switches — toggleable flags that modify slash command behavior. See Switches.
Configure custom keyboard shortcuts for frequently used actions. See Keyboard Shortcuts for the full guide.
View, create, and manage your code snippets. Includes a Marketplace sub-tab for installing snippet packs. See Snippets Overview and Creating Snippets.
Share commands and snippets with your team. See Sharing.
Pro users have three independent privacy controls on the Manage page:
To run fully local with no cloud communication (apart from license validation), disable all three.
For a full breakdown of usage data behavior and storage keys, see Usage Data.
Be aware of the browser's own extension settings page. On Chrome, access it via chrome://extensions. Here you can:

A limited set of built-in shortcuts can be configured via chrome://extensions/shortcuts:

Common shortcuts include: