Settings & Manage Page

Before diving into the features, there are a few important things to set up.

Reload After Installing or Changing Settings

If you've just installed SN Utils, be sure to reload the page. SN Utils can only work its magic when it knows the current page context.

The Manage Page

The Manage page is the central hub for configuring SN Utils. Open it by clicking the gear icon in the popup header, or via the /manage slash command.

The Manage page is organized into the following sections:

Settings

The default tab. Configure core extension behavior:

• Enable Technical Names — Shows field and table names on forms and lists
• Enable sn-scriptsync buttons — Adds VS Code integration buttons to script fields
• Show Application and Update Set picker — Adds convenient pickers to the ServiceNow header

Important: Do not enable "Don't add UI elements" — many enhancements won't appear if this is enabled.

Sub-tabs:

• Cloud Backup (Pro) — Configure automatic backups and sync across devices
• Advanced — Additional configuration options
• Trust — Manage trusted instances and security settings

Instances

Manage your ServiceNow instances. View connected instances, configure per-instance settings, and control where the extension is active.

Commands

View, create, and manage your slash commands. Includes a Marketplace sub-tab for installing curated Content Packs. See Custom Commands and Getting Started with Slash Commands.

Switches

Manage command switches — toggleable flags that modify slash command behavior. See Switches.

Shortcuts (Pro)

Configure custom keyboard shortcuts for frequently used actions. See Keyboard Shortcuts for the full guide.

Snippets (Pro)

View, create, and manage your code snippets. Includes a Marketplace sub-tab for installing snippet packs. See Snippets Overview and Creating Snippets.

Team (Pro)

Share commands and snippets with your team. See Sharing.

Privacy and Data

Pro users have three independent privacy controls on the Manage page:

• Sync Resources (Settings > Cloud Backup): Syncs snippets, commands, and switches across devices via the cloud. On by default — disable to keep everything local only.
• Usage Data (Settings or Usage Dashboard): Controls usage statistics collection and sharing. Three modes — Collect & Share (default), Collect Only, or Off.
• Auto-Backup (Settings > Cloud Backup): Daily cloud backup of your extension settings. On by default — disable to prevent any settings snapshots from being uploaded.

To run fully local with no cloud communication (apart from license validation), disable all three.

For a full breakdown of usage data behavior and storage keys, see Usage Data.

Browser Extension Settings

Be aware of the browser's own extension settings page. On Chrome, access it via chrome://extensions. Here you can:

• Enable Developer mode to access the Update button
• Control where the extension is allowed to run (OnPrem version only)
• Allow SN Utils in Incognito mode

Keyboard Shortcuts

A limited set of built-in shortcuts can be configured via chrome://extensions/shortcuts:

Common shortcuts include:

• Open the popup
• Trigger slash commands
• Toggle technical names

Continue to the Extension Guide