Technical Names

Technical Names ("/tn") puts the underlying field name next to every label on lists and forms, and adds a small popover with the actions you actually use during day-to-day development. It works on UI16, Next Experience, Agent Workspace, the Service Portal, list headers, related lists, and the variable editor.

The Community version covers the entire "inspect, copy, navigate" surface. Pro adds an intelligence layer on top — Sidekick analyses, snippet generators, and the inline translations preview.

The Pill and the Popover Toggle

Each field gets a small pill with the technical name. Hovering reveals a toggle on the right — clicking it opens the popover with field-specific actions.

The toggle uses per-field-type icons so you can recognise field categories at a glance:

On list headers the toggle starts as the gear (the dictionary type isn't fetched until the popover opens) and swaps to the type-specific icon as soon as the type resolves — at the same time the type-aware actions appear at the bottom of the menu.

Popover Hierarchy

Every popover follows the same top-to-bottom structure:

1. Header — table.field (selectable text).
2. Type label — internal type from the dictionary, e.g. reference, glide_date_time, script_plain.
3. Type preview block (form popovers only) — at-a-glance metadata read from g_form and the DOM, no extra fetches:
   • reference → reference table + display value + sys_id
   • choice → current value/label + the first 5 choices
   • boolean → current value
   • glide_date_time → display value vs internal value
   • journal* → latest visible entry preview
   • html → character length
   • document_id → target table + record sys_id
   • currency → display, raw, code
   • url → hostname
   • conditions → query preview
4. Translations preview (translatable fields, form popovers) — see below; Pro for the live data.
5. Core actions — Open Dictionary, Copy field name, Copy table.field, Copy value (when the field has one), Edit Field (admin), and the Sidekick Form Analyse entry (Pro).
6. Type-specific actions — see the Community/Pro split below.
7. Pro intelligence layer — Sidekick analyses, snippet generators, RLQUERY Helper. Each entry shows a PRO pill; clicking on the Community build shows the standard upgrade prompt.

Community: Inspect & Navigate

Available to everyone. The goal is to make every value reachable in one or two clicks.

• Reference / glide_list — Open Reference Table, Open Referenced Record, Copy reference sys_id, Copy display value.
• Choice — View Choice List, Copy current value, Copy current label, Copy choices as JSON, Copy choices as CSV.
• Boolean — Copy as boolean, Copy encoded query field=true, Copy encoded query field=false, Toggle value.
• Date / datetime / duration — Copy display value, Copy internal value, Copy encoded query "today", Copy encoded query "this week".
• Journal — Open activity stream, Copy latest entry, Copy all visible entries.
• HTML — Preview HTML in a new window, Copy HTML, Copy plain text.
• Script — Search in Code Search, Copy script value.
• Conditions — Preview Condition, Copy encoded query, Open list with query.
• document_id — Open Referenced Record, Copy target sys_id, Copy target table, Open target table.
• URL — Open URL, Copy URL, Copy hostname, Copy Markdown link, Copy HTML link.
• Email — Copy email, Mailto, Search users by email.
• Phone — Copy number, Copy normalized number, Search same number.
• Currency — Copy display amount, Copy raw amount, Copy currency code.
• Numeric — Copy value, Copy encoded query >/<, Copy JS comparison.

Field labels themselves keep the existing affordances: reference labels link to the underlying record, translatable labels link to the full translations list, and UI Action labels link to the sys_ui_action record.

Pro: Understand, Analyze, Act

Pro adds an intelligence layer that builds on the same context the Community popover already has. Every Pro entry shows a PRO pill and routes through the Sidekick form analyzer.

• Reference — Generate GlideRecord snippet, Find broken references.
• Choice — Detect inactive / duplicate choices, Generate switch statement.
• Boolean — Find scripts checking this field, Generate condition snippet.
• Date / datetime / duration — Generate GlideDateTime snippet, Explain timezone behaviour.
• Journal — Sidekick summarize journal, Extract action items.
• HTML — Convert to Markdown, Sidekick explain HTML.
• Script — Sidekick explain script, Detect risky APIs, Generate tests.
• Conditions — Sidekick explain query, Convert to GlideRecord.
• document_id — Validate target record.
• URL — Check link safety / status.
• Email — Find duplicate users.
• Phone — Normalize to E.164.
• Currency — Show related currency records.
• Numeric — Generate validation script.
• All field types — RLQUERY Helper for building related list queries visually.

Translations Preview

For translated_field, translated_text, and translated_html the popover renders a per-language preview block under the type label. The "View all →" link in the preview header opens the full sys_translated_text / sys_translated list for both tiers — that part is free.

• Community — the preview shows a blurred sample list (EN / ES / DE / FR / JA) with an Unlock with Pro overlay. No requests are issued from the browser.
• Pro — the preview lists every available language, walks parent tables via PAUtils().getTableAncestors(), and click-to-copy is enabled on each row.

The flag icon (⚑) on translatable fields stays free in both tiers — it's part of the core "I can see this field is translatable" signal.

Table Name Pill

The /tn pill that appears next to the form title and at the top of every related list now exposes the same gear popover as the field labels, with table-level actions:

• Copy table name — copies <table>.
• Open .list — opens <table>_list.do in a new tab.
• Open collection record — opens the dictionary "collection" row (sys_dictionary where name=<table> and element is empty), the row that represents the table itself rather than any of its fields.
• Open Schema Map — opens the Schema Map for the table.
• Open table definition — opens the sys_db_object record.

Two of these actions render their result above the form, in the same slot used by Who edited this — themed (dark / light / match-env), dismissable, with a slide-in animation, and replacing the legacy yellow ServiceNow info banner. Clicking the same action again closes the panel; clicking the other action swaps the panel contents.

• Show Scratchpad (form pills only) — pretty-prints the current g_scratchpad as monospaced JSON inside an SN Utils panel with a Copy JSON button in the header. Empty scratchpads render as g_scratchpad is empty.

• Show Table Fields (form pills only) — fetches every dictionary field for the inheritance chain (PAUtils().getTableAncestors(<table>)) and renders one collapsible section per inheritance level. The current table opens by default; parent tables are collapsed so deep hierarchies (task, cmdb_ci) don't push the form off-screen. An Expand / Collapse all toggle in the panel toolbar appears when there are 2+ tables. Each section's summary shows:

  • the table name (with a this table tag for the current table)
  • a status breakdown — ✓ N · ◌ M · ✖ K — visible even when the section is collapsed
  • a total field count

  Each row shows the field's on-form status:

  • ✓ — visible on the current form
  • ◌ — present on the form but currently hidden by UI policy / visibility rules
  • ✖ — declared on the table but not on the current form view

  Inside an open section, fields flow into auto-balanced CSS columns that fill the available panel width, so even tables with 50+ fields fit without an internal scrollbar.

Pro: Table Extension Overview

A Pro entry inside the same popover renders a compact parent → current → children inheritance tree, fetched from sys_db_object on demand. Each node links to the corresponding <table>_list.do; the current table is highlighted; sibling-heavy hierarchies (task, cmdb_ci) summarise child counts.

The selectable text in the pill (drag-to-select still works) is preserved — clicking the gear opens the popover, clicking the table name itself selects it.

Variable Editor

Variable pills on Service Catalog forms keep their minimal affordance: the technical name and a quick link. The expanded popover described above is intentionally not surfaced there — variables already have their own dedicated tooling in the variable editor.

Settings

Technical Names is enabled by default. Toggle it from the slash popup with /tn or via Settings → Field Names. The toggle is per-tab and persists across reloads.