Keyboard Shortcuts

Keyboard shortcuts let you trigger any slash command with a key combination — no need to open the command bar first.

Creating a Shortcut

1. Open the Manage page (gear icon in the popup header, or /manage)
2. Go to the Shortcuts tab
3. Click New Shortcut
4. Record a key combination by pressing the keys you want (e.g. Ctrl+Shift+I)
5. Enter the slash command to trigger (without the leading /)
6. Optionally add default arguments
7. Click Save

Your shortcut is now active on all ServiceNow pages.

Shortcut Fields

Example Shortcuts

Here are some practical shortcuts to get started:

Inline Search

When Inline Search is enabled for a shortcut, pressing the key combination opens the slash command bar with your command and arguments pre-filled, showing matching results inline. You can then refine the search or select a result.

When Inline Search is off, the shortcut executes the command immediately — navigating to the URL or performing the action directly.

Key Combination Rules

• At least one modifier key is required: Ctrl, Alt, Shift, or Cmd (Mac)
• You can combine multiple modifiers (e.g. Ctrl+Shift+K)
• Reserved browser shortcuts (like Ctrl+C, Ctrl+V) cannot be overridden
• Each key combination must be unique — duplicates are rejected with a validation message
• On Mac, Ctrl and Cmd are interchangeable in most cases

Managing Shortcuts

• Search — Use the search box at the top of the Shortcuts tab to filter by key combination, command, or arguments
• Edit — Click any shortcut in the list to load it into the editor
• Disable — Uncheck Enabled to temporarily deactivate a shortcut without removing it
• Delete — Click the delete button when editing a shortcut

Cloud Sync

Shortcuts are included in Cloud Backup & Sync. When sync is enabled, your shortcuts are available across all your devices and browsers automatically.

Related

• Custom Commands — Create custom slash commands to use with shortcuts
• Switches — Add switches to commands for extra flexibility
• Cheatsheet — Quick reference for all built-in commands and shortcuts
• Keyboard Shortcuts Reference — Complete list of all keyboard shortcuts in SN Utils