Keyboard Shortcuts

Keyboard shortcuts let you trigger any slash command with a key combination — no need to open the command bar first.

Creating a Shortcut

1. Open the Manage page (gear icon in the popup header, or /manage)
2. Go to the Shortcuts tab
3. Click New Shortcut
4. Record a key combination by pressing the keys you want (e.g. Ctrl+Shift+I)
5. Enter the slash command to trigger (without the leading /)
6. Optionally add default arguments
7. Click Save

Your shortcut is now active on all ServiceNow pages.

Shortcut Fields

Example Shortcuts

Here are some practical shortcuts to get started:

Inline Search

When Inline Search is enabled for a shortcut, pressing the key combination opens the slash command bar with your command and arguments pre-filled, showing matching results inline. You can then refine the search or select a result.

When Inline Search is off, the shortcut executes the command immediately — navigating to the URL or performing the action directly.

Key Combination Rules

• At least one modifier key is required: Ctrl, Alt, Shift, or Cmd (Mac)
• You can combine multiple modifiers (e.g. Ctrl+Shift+K)
• Reserved browser shortcuts (like Ctrl+C, Ctrl+V) cannot be overridden
• Each key combination must be unique — duplicates are rejected with a validation message
• On Mac, Ctrl and Cmd are interchangeable in most cases

Managing Shortcuts

• Search — Use the search box at the top of the Shortcuts tab to filter by key combination, command, or arguments
• Edit — Click any shortcut in the list to load it into the editor
• Disable — Uncheck Enabled to temporarily deactivate a shortcut without removing it
• Delete — Click the delete button when editing a shortcut

Cloud Sync

From SN Utils 10.2.4.0, keyboard shortcuts sync across your browsers and browser profiles with Cloud Sync (Pro). Sign in with the same account in each profile and keep Sync Resources on in Settings > Backup & Sync.

• Create, edit, rename and delete all travel. Your change is uploaded right away. Other browsers pick it up with their next background sync, which runs a few times a day, or immediately when you open the Manage page there or press Refresh under Settings > Backup & Sync.
• Offline changes are kept. A shortcut saved or deleted without a connection is queued in the browser and sent once the connection is back.
• The first sync only adds. Shortcuts that already exist in a browser are uploaded; an account that has no shortcuts yet never removes the ones you have.
• A delete only travels on purpose. A shortcut disappears from another browser only after you deleted it yourself in a browser that had it synced.

When two browsers disagree

If two browsers hold a different shortcut for the same key combination, the one that reached the server first is used everywhere. The other version is not thrown away: the Shortcuts tab of that browser shows a notice with Use my version to put it back (it then syncs like any other edit) and Dismiss to let it go. If one browser edits a shortcut that another browser deleted, the edit wins and the shortcut stays.

Earlier versions, or sync turned off

Before 10.2.4.0, or with Sync Resources off, shortcuts stay in the browser profile where you made them. To copy them by hand:

1. In the profile that has the shortcuts, open the Manage page, go to Settings > Cloud Backup and create a Settings backup.
2. In the other profile, create a backup first, so you can return to its current state.
3. In that other profile, select the backup from step 1 and choose Restore Backup, or Merge on 10.2.4.0 and later.

Related

• Custom Commands — Create custom slash commands to use with shortcuts
• Switches — Add switches to commands for extra flexibility
• Cheatsheet — Quick reference for all built-in commands and shortcuts
• Keyboard Shortcuts Reference — Complete list of all keyboard shortcuts in SN Utils