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Documentation is being actively updated.

Keyboard Shortcuts

Map custom keyboard shortcuts to slash commands for instant access to your most-used actions.

Keyboard shortcuts let you trigger any slash command with a key combination — no need to open the command bar first. Pro

Creating a Shortcut

  1. Open the Manage page (gear icon in the popup header, or /manage)
  2. Go to the Shortcuts tab
  3. Click New Shortcut
  4. Record a key combination by pressing the keys you want (e.g. Ctrl+Shift+I)
  5. Enter the slash command to trigger (without the leading /)
  6. Optionally add default arguments
  7. Click Save

Your shortcut is now active on all ServiceNow pages.

Shortcut Fields

FieldDescription
Key CombinationThe keyboard shortcut to press. Must include at least one modifier key (Ctrl, Alt, Shift, or Cmd).
CommandThe slash command to execute (e.g. incident, sk, manage). Enter without the leading /.
ArgumentsOptional default search term or arguments passed to the command.
EnabledToggle the shortcut on or off without deleting it.
Inline SearchWhen enabled, shows search results inline (like typing the command in the command bar) instead of navigating directly.

Example Shortcuts

Here are some practical shortcuts to get started:

Key CombinationCommandArgumentsWhat It Does
Ctrl+Shift+IincidentOpens the incident list
Ctrl+Shift+KskOpens Sidekick
Ctrl+Shift+LsklogOpens the Log Viewer
Ctrl+Shift+FsnOpens Script Include search (inline)
Alt+Shift+Spglide.uiSearches system properties for "glide.ui"

When Inline Search is enabled for a shortcut, pressing the key combination opens the slash command bar with your command and arguments pre-filled, showing matching results inline. You can then refine the search or select a result.

When Inline Search is off, the shortcut executes the command immediately — navigating to the URL or performing the action directly.

Key Combination Rules

  • At least one modifier key is required: Ctrl, Alt, Shift, or Cmd (Mac)
  • You can combine multiple modifiers (e.g. Ctrl+Shift+K)
  • Reserved browser shortcuts (like Ctrl+C, Ctrl+V) cannot be overridden
  • Each key combination must be unique — duplicates are rejected with a validation message
  • On Mac, Ctrl and Cmd are interchangeable in most cases

Managing Shortcuts

  • Search — Use the search box at the top of the Shortcuts tab to filter by key combination, command, or arguments
  • Edit — Click any shortcut in the list to load it into the editor
  • Disable — Uncheck Enabled to temporarily deactivate a shortcut without removing it
  • Delete — Click the delete button when editing a shortcut

Cloud Sync

Shortcuts are included in Cloud Backup & Sync. When sync is enabled, your shortcuts are available across all your devices and browsers automatically.